Treeplanting
Went treeplanting this weekend at Jacinta's parents' farm. Helped plant around 250 trees, which isn't all that very many. Had a few beers, kicked back, and generally had a most enjoyable time.

Chickens
What wasn't as enjoyable was coming home, and finding two dead chickens. Being away for a day or two we left the coop open, which allows the chickens to put themselves to bed, and release themselves in the morning. This is something we've been doing for years without loss, but recently which we've been avoiding since we woke one morning to find one less chicken.

This was the first time the coop door was left open since the last attack, and clearly whatever it is that has a taste for chicken is still visiting. We know it's an animal, and we know that it's good at jumping at 7ft fence. We believe that the way in which it actually nabs the chickens is that it scares them out of the coop first, and chickens are stupid enough to leave the safety of an elevated enclosure to run around on the ground. Chickens aren't very good runners.

What was dissapointing is that while last time the chicken was completely eaten (except for wings and head), this time we simply found two chickens without heads. Losing a chicken to become a meal for a hungry animal is one thing, but losing two chooks and finding them essential whole in our yard is another.

One chook was old and noisy, but beautifully decorated. The second a lovely natured thing, which was very friendly and affectionate, and I'm rather sad they're both gone.

Given this appears to be a continued problem, and it's unreasonable for us to be around every night and morning lock-up and release the chickens, we'll probably look at investing in some sort of trap to capture our noctural visitor.

Banks
The bank called me today to apologise and inform me that I'll be getting all funds owing, including the disputed ones, ASAP. Good bank.

It's been some time since I've written an entry of any reasonable size in my journal. There have been a few reasons for this, and work has been one of them. After the business experienced a one-week quiet patch we spent some time on advertising and networking, and as a result our work bucket is once again brimming.

Two weeks ago I spent my time in Perth, the world's most remote city, teaching this quaint little language called Perl. One of the attendees was from New Zealand, which has a four-hour timezone difference to Perth. It's not uncommon for us to have attendees from out-of-town, but usually their original city is no longer than an hour's flight away.

Perth was very green, and the people there friendly. I caught up with some old friends from University who had moved there, and attempted (with little success) to kick-start an informal get-together of the Perth Perl Mongers.

After Perth came the inevitable catch-up on work from having been away for a week. I'm still catching up on YAPC::AU/OSDC matters.

Our newest client is out near Clayton, which seems like the world's second-remotest city when traveling there from the northern suburbs. While we were originally contacted regarding software development, my time so-far has been predominantly systems focused.

As my journal entry yesterday suggests, I'm still having trouble with my old bank. I never thought that closing an account would take longer than a month, but in my case that appears to be the situation. The bank is trying to re-charge the fees they've agreed to refund, and the matter is made worse by a classic "left-hand, right-hand" situation where the relevant internal departments in the bank seem unable to talk to each other.

I've invoked the disputes resolution process, and will be letting the bank know of my intention to raise the matter to the banking ombudsman should a satisfactory outcome not be rapidly forthcoming. There's practically no downside to me doing this. The proceedures and investigations from having the ombudsman involved are likely to cost the bank much more than the disputed sum, and I have sufficent documentation that I'm confident of a favourable recommendation.

One of the most pleasing aspects of the ombudsman process is that the disputant is free to decline the recommendations of the ombudsman should they wish. The bank, on the other hand, must either accept the recommendations, or risk being subject to a unconditionally binding ruling from the ombudsman, so they have very little choice at all. As a bank manager friend of mine once said, "the banks hate the ombudsman getting involved, because regardless of the outcome, the bank will always lose."

Bloody Banks
Despite having closed my account a month ago with my old bank, I still haven't received a refund on the amount owing to me, and today I discovered the bank is trying to alter the amount of the refund as well. They failed to inform me of this, and still can't tell me when I can expect the money.

An official complaint has been lodged and will be escalated to the Banking Ombudsman if it cannot be resolved. The Ombudsman not only has some superb powers, but also the requirement to report systemic issues and serious misconduct to ASIC.

Banks hate having matters escalated to the Ombudsman. ;)

SAGE-AU 2004 Tutorial Results
Just received results of the ratings from the SAGE-AU 2004 tutorial presentations, and out of fifteen tutorials held at the conference, yours truly scored the highest ranking of all. Woot!